Today we’d like to introduce you to Cosmina Esanu.
So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
As a child, I was always passionate about organizing my closet, clothes and cleaning my room every day when I was coming back from school. My mom was never rewarding me for doing it but I was so obsessed with this tasks. I remember when we came to this country, about 5 years ago, the only thing that we wanted was to actually work as many hrs. as possible so we can make money. As an immigrant, the only way that you can make an impact in your new life is to stick to your core values every single moment & to keep your work ethic. After like 2 years, my husband opened up a moving company and everything was going pretty well. His background was in marketing and he was always learning new stuff, new tactics, and new things to implement in the business to make it easier & more accessible to our customers. Fast forward a few years later, after working with a few local cleaning companies, I decided to open up a cleaning & organizing company and to be honest I’m very happy with it. The most important thing is that our customers are very happy with us and that makes us happy.
Details are the most important aspect when we enter in someone’s home and we do it with respect and a personal touch.
It’s true that technology matters a lot nowadays and things like online booking and credit card processing are things very important for our customers but what matters a lot is the person that enters in their homes. I mean picture this: You are not hiring a cleaning maid or a closet organizer, you are hiring a real human being that enters your home. It cannot get more personal than this. You need to trust that person with your belongings, needs to be insured, and needs to be honest, right?
I’m not saying that we are the only ones on the market, but we are happy to treat every customer as a friend or a family member, with respect and utmost care. You don’t get a weekly service from us, you get a stress free & warm experience.
Has it been a smooth road?
-Separating from the rest of the market
-Finding customers
-Advertising budget
So let’s switch gears a bit and go into the PQ Cleaning & Organizing story. Tell us more about the business.
We believe very strongly that providing second-to-none customer service is the gateway to success for a home cleaning service like ours. We want to wow our clients with our incredible service and treatment and create a great customer experience for them. It is important to us to build a long-standing relationship with our customers. We are here anytime to answer questions or help you with concerns. Every single member of our team always upholds the highest values of professionalism and ethics. Our entire PQ team has fantastic service etiquette and is highly experienced in cleaning procedures.
What set us apart from others is our team & our attention to details.
The most proud of as a company is our customer’s happiness at the end of every job; reputation plays a very big role and the fact that in a short period of time, we were able to maintain a 5* Rating on Yelp, Google, Angie’s list, BBB & Facebook.
How do you think the industry will change over the next decade?
I think this industry will completely be towards online booking and not a single call will be made in 2027 for booking a service.
Pricing:
- $60.00/hr for cleaning services, minimum of 2 hrs
- $60.00/hr for organizing services
Contact Info:
- Address: 20 Sycamore ave, Medford, Ma 02155
- Website: www.cleaninginboston.com
- Phone: 7815183262
- Email: office@cleaninginboston.com
- Instagram: https://www.instagram.com/pqcleaning_organizing/
- Facebook: https://www.facebook.com/PQCleaningOrganizing/
- Twitter: https://twitter.com/PQCleaning
- Yelp: https://www.yelp.com/biz/pq-cleaning-and-organizing-medford-3
- Other: https://www.google.com/#q=PQ+Cleaning+%26+Organizing,+Medford,+MA+google&lrd=0x89e37136806ff211:0xce9c519c89757fd,3,
Image Credit:
Irmantas J.- Videographer
irmantasjs@gmail.com
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