Today we’d like to introduce you to Justin Brown.
Justin, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
I became enthused with property at a very early age. Looking back now, my family jokes about how I was obsessed with playing Monopoly as a kid. I guess you could say I was just born with it. I had a high school teacher named Mr. Rooney and he may have been fed up with my goofing around in class one day, so he asked me what I wanted to do with my life. “I’m going to have a business and be involved in real estate.”, I remember swiftly replying. When he followed up by asking me how I was going to do that, I was forced to admit, I hadn’t the slightest idea.
But the statement felt right and it was one that I repeated when given the opportunity in the following years. The idea being nothing more than a thought or wish in my mind. I couldn’t tell you with confidence that I believed in it, back then. But something important was happening, I was developing a burning desire. The first part of my career was all business, as I like to say. For a few years, I was doing pretty well and feeling stable. The only problem was that gut feeling or burning desire that had been snowballing inside.
Being the son of an author and also of an artist, the entrepreneurial spirit was awakening and I was itching for a way to get my hands on an investment property. All of us who choose to run a business hope to be financially successful, but to me, success is not just about the bottom line; it is about the lives you touch, the teams you build, and the overall health of our families and the communities we serve. Although we have further aspirations, these are the things that keep me living in the moment and grateful to be a part of this movement.
We’re living the dream and trusting the process. I got my opportunity to learn about real estate and then I put everything I had into it. I made up my mind that I was going to scratch and claw my way into the game. Since then, I’ve been waking up with a sense of urgency. It’s not uncommon for me to get out of bed before my alarm goes off in the morning. I’m usually excited to get my day started. Just as often, I can’t bring myself to go to bed at night, because I’m locked into my work. It’s been this way for years, now.
My motor doesn’t quit. Sometimes it feels like we’re not crazy and 1:30 am really is the best time for a conference call. You can see this tenacity in every corner of our company, too. Anyone of the people on our team could surprise you today by doing something ridiculously above and beyond the call of duty. They impress me often. The more awesome our team becomes, the more I sit back and laugh at myself at how insane we all are. There’s this special energy that makes us great.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
We’re experienced enough to know that success can’t be found without first identifying the biggest challenges or risks and preparing for them. That was our approach in building our company. We would ask ourselves questions like, “What are the biggest challenges with the way the industry is operating today?”. We spoke to property owners, management companies, and anybody else who would have a conversation with us. We found the common theme was that owners don’t trust real estate agents and even less, property managers.
They felt that the more trauma their properties experienced, the better it was for the management. We identified other problems as well. Poor communication, general disorganization, incomplete accounting, and deferred maintenance were all topics that we heard again and again. We realized the opportunity in front of us to make an impact on our customer. We moved forward with the intention of changing the mold of a property manager. Our goal is for Three Hills to become the premier brand name in all of New England.
We want to align ourselves with the owners we serve. Serve them well, and repeat. We are committed to success through the success of our clients. You can be the best in the world and if nobody knows it, where does that leave you? Well, it leaves you being the best in the world and letting your work speak for you. Our reputation is everything. We know with certainty that property owners benefit from our service, but we can only grow as large as our reputation and word of mouth will take us.
We keep costs low for owners, so we run a tight ship. We don’t allocate a large budget to advertise on the radio or put up a half dozen billboards. We are investing in producing the most cutting-edge and growth-focused property management option on the market today, so far as I am aware. So how do we help the public know more about us? To answer your question, that’s the biggest challenge. We see our neighborhoods struggling. They need us and we need them, too.
Alright – so let’s talk business. Tell us about Three Hills Real Estate Service – what should we know?
Three Hills cover all aspects of real estate service. To start, we are a full-service brokerage representing buyers, sellers, investors, landlords, and renters in everyday real estate transactions. But, we are so much more than that. The most impressive division of our company is the repair & maintenance team. With a fleet of vehicles spread out from the Massachusetts Bay area to southwestern Connecticut and prepared to take care of any regular or irregular repair necessary 24 hours a day, 365 a year.
The sacrifice these people make in order to keep our residents safe, secure, and happy is unbelievable. They give up nights, weekends, and holidays with their families, to make sure our residents are comfortable with theirs. We do it without ever charging premiums for off-hour, weekend, or holiday calls, too! It’s an example of how we work with the ownership mindset and also strive to ensure our residents love where they live.
However, without question, we are most well known for our property management service. Our entire company is really built around supporting this division of the company. We’ve developed New England’s cutting-edge property management solution. By treating residents like our partners and caring for properties with a proactive approach we are able to capture the potential of communities both large and small. Aligned with an investment mindset, Three Hills has a passion for stabilizing assets to ensure their advancing performance for the years to come.
We have many values that I believe are worthy of our brand. We try to do what we can for the kids, in particular. We’ve organized drives between our residents so that some could donate toys and clothes to others who might be in need. Every year we put Christmas trees in common areas and courtyards of many properties that we manage. We’ve even had Santa come to light the tree and hand out presents to the children. We cap it all off with incorporating a toy drive into our holiday party and that’s usually around the time it hits me.
Our company is getting larger. We have more employees, friends, and customers. I get to see them all interacting together, with their spouses and everything. I can see their bonds tightening and their values sharpening. It’s a good time to reflect year to year. For me, the character of the people we are attracting to work with us is what I am most proud of. Seeing the group grow but remain centralized around the same mission is pretty awesome.
Is there a characteristic or quality that you feel is essential to success?
There are so many pieces that go into making our company successful. I feel the one quality that can not be overstated, however, is our developed ownership mindset. It’s what sets us apart from the rest of the industry. Real estate investors don’t want to see a management company tacking on 10% to the cost of the replacement of a roof, for example. They want to see us driving expenses down and protecting the long-term stability of the investment. Transparency, you can’t find this philosophy elsewhere.
- Address: 62 Washington Ave. Chelsea, Ma. 02150
- Website: www.ThreeHillsRES.com
- Phone: 617 884 2522
- Email: email@example.com