Today we’d like to introduce you to Ted Chan.
Thanks for sharing your story with us Ted. So, let’s start at the beginning and we can move on from there.
CareDash is the web’s fastest growing healthcare provider review website. We started building it in 2015, launched in 2016, and have been steadily gaining momentum since. CareDash’s focus is on faithfully representing the patients – we don’t accept payment for the removal of negative reviews.
Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
It has not been a smooth road! We’ve been working through many problems. First, we struggled with the chicken or egg issue of getting reviewers. We require every doctor review to come from a registered user, so that makes it harder. We finally figured that out, but growth in traffic really stalled in 2017. We worked and worked on it, and it’s resumed growing in 2018, to the point where we are passing some of the signature healthcare websites in traffic.
Please tell us about CareDash.
CareDash is a simple concept – our focus is on transparency in the healthcare services space. We’re extremely proud of the way we represent patients. Healthcare is different from other review business – people are making decisions that have a huge impact on their lives with the data we are showing.
For instance, one of the things we’ve done is CareDash is the first healthcare directory to publish the Pharma payments doctors have taken on their profiles. We also have a strict policy that we don’t remove negative reviews, even a physician or practice is advertising on the site. We also deploy statistical algorithms, artificial intelligence and machine learning to prevent the bots that are rampant on other healthcare review websites.
We have a tremendous team of mostly data scientists and data analysts – that’s what’s necessary to do the hard work of bringing together complex streams of data to help patients make decisions on who to go to for their care.
Do you look back particularly fondly on any memories from childhood?
I live in Lincoln, MA – part of the reason why I moved back here is my strong affinity for Walden Pond and the areas that surround it. I think they have a certain magic to it – from swimming there as a child, to spending days reading Thoreau as a teenager, to the mindful trail running I do now, it’s the place where I feel most at home.
Contact Info:
- Website: https://www.caredash.com
- Twitter: https://twitter.com/caredash
Getting in touch: BostonVoyager is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.
