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Meet Susan Gibbons of Susan Gibbons Virtual Assistants in South shore

Today we’d like to introduce you to Susan Gibbons.

Susan, please share your story with us. How did you get to where you are today?
When I graduated from college all us grads headed in the same direction: We worked in offices, and we were happy to be part of a large company. I was part of the daily slog into the city for many, many years. My workplace was typically in industrial buildings and a cubicle. Working in an office for several large companies has given me insight into how companies are managed and what makes them successful. Today technology has changed so much that it is easy to work remotely.

I worked as a Project Manager for a technical company and when the dot-com company went under, I realized that my strongest skills are my organizational skills. I sharpened my skills and found the role I enjoyed the most was being a source of information and keeping channels of communication in my department open. One day I woke up & said to myself ‘I know what I want to do and I am going to pursue it’ and I have never looked back. Susan Gibbons Virtual Assistants (SGVA) went from a light bulb over my head to a reality, and my business has been thriving for over 8 years.

The Virtual Assistant industry has grown exponentially over the years. What was once a unique concept is now the norm. A typical client at SGVA is primarily a business owner who needs help staying organized and would prefer to direct their time and energy on their business’ bottom line. Our VAs are paid by retainer for the time they spend doing the actual work. There is no overhead for the client; no office space or equipment to be taken care of, no downtime, and no insurance to be paid. Susan Gibbons Virtual Assistants handles these details and each of our Virtual Assistants (VAs) run their own schedules and offices. We use time tracking reporting software and have many software programs at our disposal behind the scenes to enable us to be as efficient as possible.

A Virtual Assistant who is working on your task might be in your time zone or located in another part of the world. I have traveled to Europe several times and my work was seamless to my clients. They never knew that I was in Paris for two weeks, or Florida for the winter!

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
After educating myself on how to start my VA business and learning the tools of the trade, I quickly realized that working as a Virtual Assistant doing admin support was a very wide net. In the interest of getting my business off the ground I started by accepting every and any assignment, and it was almost too general. I soon realized that I enjoyed specializing in tailoring my client’s daily tasks in order to help them become as efficient as possible. Once a standard I initiated was in place, I could do more for my clients in a shorter period of time and appreciate the process along the way. Soon I was being offered assignments more tailored to my skill set, which is helping clients optimize their time.

Please tell us about Susan Gibbons Virtual Assistants.
Susan Gibbons Virtual Assistants (SGVA) is geared toward helping businesses run smoothly and more efficiently. We ask: What is the best use of a client’s time? What tasks would they like to offload to a VA? How is their time put to the best advantage? Can some of their tasks be automated? Are they utilizing social media to the best of their advantage? SGVA can execute these administrative tasks that used to be a time vacuum to the client. This frees up the client’s time so they can concentrate on their businesses whether that means spending their time making more sales or growing their bottom line.

We utilize a two-pronged approach to the work we do.

Our original business model was to have a dedicated VA work one-on-one with each client. This enables us to get a true understanding of how their business operates. Through daily interaction of operations, we know what is important to them and we keep that goal in mind and work as if it were our own. In addition to the day to day, we have the capability to do project based work. Do you want a more efficient CRM, need to bring it up to date or implement a newsletter? We can do the research and find you several options to review that fit your needs. SGVA can also set up your new system, move your contacts over and maintain that operation.

More recently, we have been implementing a second-tier business model which is to tap into the wide variety of skills that VAs in our wider network possess. We can help clients find nearly any specialized skillset for any task. Do you need a graphic designer for a new logo? Been thinking about implementing a podcast series? Want to automate your processes or set up a Google AdWords Campaign? SGVA will source a VA for you, and we can help manage the task on your behalf if that is what you would prefer.

If you had to go back in time and start over, would you have done anything differently?
Don’t wait. Just make the move away from what you no longer want to do. You’ll be glad you did. If your situation is not inspiring don’t think it’s too long since you’ve been back out in the larger world, and don’t think that you’re too old or you do not have enough experience.

I have found something that works for me. I love to travel, and SGVA this enables me to do that. My quality of life has never been better.

Contact Info:

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