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Meet Surell Levine of Hopkinton Home Veterinary Service

Today we’d like to introduce you to Surell Levine.

Surell, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
I grew up with lots of animal pets — dogs, cats, hamsters, rabbits, and cockatiels were all sleeping under my roof at various points — and also loved horses and horseback riding.

In addition, my grandfather, who lived nearby, was a doctor, and my mother had a long battle with terminal cancer during my youth that kept doctors and medicine always in the forefront. I spent lots of time with the animals in my life and my animal relationships were critical support to me during my mom’s sickness. I think medicine and animals just became the lens through which I saw a lot of my young life.

After undergrad at Brown University, I debated whether to go to medical school, but my lifelong love of animals drove me toward vet school. I graduated from UPenn Veterinary School and pursued a fellowship in emergency and critical care at Massachusetts Veterinary Referral Hospital.

After completion of the fellowship, I stayed as an ER doctor. I wanted to be able to treat anything and everything. I then moved over to primary care but felt frustrated with the inconsistency of the care patients generally received —patients rarely saw the same doctor twice, which resulted in less comprehensive and effective care.

In addition, waits in the hospital were often long and stressful for owner and animal, alike. It seemed like there had to be a better way.

I thought about starting a house call practice for several years that would alleviate some of the major frustrations with patient care I repeatedly observed and experienced. About a year ago I finally decided it was time to do it.

My business model was premised on bringing veterinary care to the home, and making it great care with easy consistent access to the vet herself, and the rest will come.

Has it been a smooth road?
The road has been a lot smoother than I expected actually. That’s not to say it doesn’t have some bumps, but they have been fairly easily scaled. My biggest challenge is running a business while raising two small kids with a spouse that also works full time.

Fortunately, Hopkinton is a family-friendly town and kid issues are shared, understood and/or accommodated by most. My boys are 2 and 4 years old have a heavy hand when it comes to giving out treats to our pets or any others that come into their world.

So, as you know, we’re impressed with Hopkinton Home Veterinary Service – tell our readers more, for example what you’re most proud of as a company and what sets you apart from others.
I bring the veterinary clinic to your home. Home visits allow for largely the same, and sometimes, enhanced medical service compared to a clinic visit, and also provide convenience and comfort for both the owners and animals.

Seeing animals in their own environment and seeing how they interact with their environment can be an important part of a health assessment. I can also fit into busy schedules and stressed lives. While most clients meet me at their home with their pet, some clients leave me a key and ask me to examine their pet while they are out. Some clients even ask me to meet them in a school parking lot while they are picking up their kids or at sports fields while they are watching a soccer practice after school.

My goal, in addition to providing top-notch medical care, is to make the examination as convenient as possible. My car is loaded with medicines and equipment, so I can examine and treat most patients anywhere. I take pride in owners and animals being comfortable.

Clients can text me, call me, and FaceTime me with ease. They get the same doctor every time, so a relationship can grow as can my familiarity with the patient. Such familiarity not only engenders comfort but enhances the chances that we are able to catch a disease at its early stages when treatment can be most effective.

What has been the proudest moment of your career so far?
I wouldn’t say there is a specific moment, but the part I love the most is seeing the animals I examine and treat comfortably in their own environment while I give them the quality care they deserve. I believe it contributes to making their lives happier, safer, and healthier. I have also made some great friends with clients.

Spending time together with pets — whether for a routine check-up or a serious ailment or anything in between — can be very bonding.

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Getting in touch: BostonVoyager is built on recommendations from the community; it’s how we uncover hidden gems, so if you know someone who deserves recognition please let us know here.

2 Comments

  1. Beth Malloy

    January 9, 2018 at 9:57 pm

    Hopkinton is pleased and proud to have Dr, Levine in our community. She has been a God sent for our 13 year old golden who shakes and pants when taken to the vet. It just made no sense to put Bart through that stress. Surell is loving, caring and patient to animals … and their humans. We are blessed to have her here in Hopkinton.

  2. Michelle

    January 10, 2018 at 1:46 am

    Surell has taken AMAZING care of my two crazy Jack Russel Terriers. She has given my elderly Jack a new lease on life!

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