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Meet Mike Katz of MHI Property Management in Brookline

Today we’d like to introduce you to Mike Katz.

Mike, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
MHI started with the idea that property management can be done better through responsive communication with our clients and tenants. We have spent the time to make sure that everything we do for our clients is clear and nothing is hidden, after all, it is your property we are taking care of, so you should be made aware of any changes or updates. Before MHI became a full-time property management company, it was a handyman company with the goal of learning how a property can be maintained and repaired properly. Prior to taking on management clients, we had spent the time building the infrastructure to support our clients’ needs by offering everything from bookkeeping to handyman services to project management. We also work with our clients to help them sell their properties. From the beginning, our idea of open communication has built trust between us, our clients and our tenants. This level of trust and quality of service we offer is the foundation of our company and has helped up to grow and will continue to do so.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
In the beginning, we spent a lot of time working on the backend to prepare us to be able to deal with any potential upcoming issue we could think of. This has saved us a lot of headaches, but as with any business, it is impossible to predict anything and everything that can possibly go wrong. We have had some growing pains, but fortunately, it has not been anything we were not able to figure out quickly and move on from.

The biggest challenge, which I would not say has been a real struggle, but something that we continually work on, has been the marketing side of the business. We know our service is great and we keep our clients and residents happy, however, the marketing aspect is ever evolving. Unlike companies that sell a product, we provide a service in a specific area, there is constant competition against large and sometimes nationwide companies, with the funds to overshadow us with marketing, but not with quality. We understand that in order to overcome this we need to keep doing what we do and grow at a pace that works for us.

Alright – so let’s talk business. Tell us about MHI Property Management – what should we know?
MHI is a full-service property management company. When we tell people that, we need to explain exactly what property management truly is and all the aspects it encompasses. We define property management as working with a property owner to oversee all aspects of their property. This includes all angles, such as resident placement, rent collection, paying bills, project management and keeping records of the property and its related financial transactions. What really sets us apart is that we are available for our clients and tenants by phone, email and through our online portal. By responding quickly to our residents a high level of trust is built, which results in less turnover and more on-time rental payments. Our clients can go into their portal and see up to date financial information at any time wherever they are so can feel comfortable that their investment is in capable and trustworthy hands.

What also sets us apart is that we are a family-owned company. Real estate has been in our family for generations, and the art of management, investment, and real estate is in our bones. Like our website states, “We’ve been tenants. We are landlords.” We know what the typical property owner goes through on a daily basis and our goal is to make the transition to property management smooth for everyone involved.

Any shoutouts? Who else deserves credit in this story – who has played a meaningful role?
Anyone who says they succeeded in something, especially running a business, knows they could have not done it alone, and I am no exception. Over the years I have had help and support along the way from my family and friends. My parents have been the biggest cheerleaders and advisors since day one. I am extremely fortunate to have two people in my life that I can bounce ideas off of and get their honest opinions and suggestions. They always push me to make sure I am consistently giving my best effort in whatever I am doing. I was even able to bring my Mom, Andrea, into the business to be my office manager, which was a catalyst into making MHI a truly family run business.

Since my wife Kim and I started dating, she has been a strong advocate for both myself and my work giving valuable support. With the long days, emergency calls during off hours and even having to handle work calls while we are on vacation, she has always been there to ask me how everything is going and to make sure I am still enjoying what I do. As with any business, there are highs and lows, and Kim is always by my side. In the more challenging times, Kim gives me the gentle push I need to continue on and reminds me why I chose to run my own business in the first place. And equally as important, she is also there to make sure I celebrate the good times too!

When I decided to make some substantial changes to my company and turn the focus from a handyman company into property management, I knew I needed to bring in someone who would be able to handle everything I asked of without getting overwhelmed. I needed to be able to trust this person to be able to learn quickly and perform the tasks I did not have time to do anymore. Without hesitation I asked my sister, Hayley, to join MHI. Fortunately for me, it took very little convincing! From the first day she joined, we started working on a plan to grow MHI and she has continuously been a vital part of it. Hayley has done so much for me, from the website design, to creating our marketing materials, to organizing our first of many charitable efforts. She continues to be a driving force both behind the scenes and on center stage for many aspects of MHI.

Contact Info:

Image Credit:
Norman Katz

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