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Meet Michael Murphy of ScribeAmerica and HealthChannels Company

Today we’d like to introduce you to Michael Murphy.

So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
The origin of HealthChannels dates back to 2004 with the founding of ScribeAmerica. When we began, ScribeAmerica was the nation’s only professional medical scribe company. Today we remain the largest and most frequently used scribe company, helping providers achieve better health outcomes for their patients.

I initially saw the value of a medical scribe business after departing the military and attending University of California, Santa Barbara. I helped start a medical scribe program at Cottage Hospital. Over those three years, I saw that both providers and patients were happier, more engaged and satisfied while a scribe was present. I noticed a stark contrast in productivity and overall provider well-being with scribes present, versus a site without one. I saw that this solution could solve a growing challenge to providers across America, shifting them away from the computer and back to the patient’s bedside.

Today, we have over 15,000 employees that serve over 2,000 partners across all 50 states and three countries. What defines our approach is a belief that a company must continue to evolve if it is going to remain a strategic solution that provides lasting value to its partners. As a result, this past year we introduced HealthChannels – a family of three distinct companies, including ScribeAmerica, that offer best practices and innovative technology to streamline the shift from fee-for-service to value-based healthcare.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
When ScribeAmerica started in 2004, Electronic Medical Records (EMRs) were virtually non-existent and medical scribes were a largely unknown entity in the industry. It took five years of perseverance until our vision fully took hold. With the adoption of the HITECH Act in 2009, it quickly became clear that a solution was needed to address the documentation challenges facing the nation’s healthcare providers.

I believed that medical scribes offered a highly skilled, low-cost solution that would allow providers to work at the top of their license – and it wasn’t long until the industry agreed. In the beginning, however, there were few studies showing proof of concept. And it was important to us that patients felt comfortable with scribes. Educating patients, providers and practice stakeholders on the benefits of medical scribes is still a main tenet of our mission.

After 14 years, our vision and determination have been realized by the many valued partnerships we have developed over the years with over 2,000 clients.

ScribeAmerica, a HealthChannels Company – what should we know? What do you guys do best? What sets you apart from the competition?
ScribeAmerica pioneered the medical scribe industry over a decade ago so that doctors could spend more time with patients. Now more than ever, providers are over-burdened with administrative tasks. Scribes offer clerical support with EHR documentation. We’re proud of the data from a recent study conducted at Brigham and Women’s Hospital in Boston that found scribes increased physician efficiency and job satisfaction over a twelve-month period.

We’re also proud of being named to the Inc. 500/5000 list of the fastest growing companies seven years in a row.

In addition to medical scribe training and management, with the recent launch of HealthChannels, we have expanded our offerings to include chronic care management services and next-generation billing and coding technology. Our suite of companies helps health systems improve revenue-cycle management and transition to value-based care.

What quality or characteristic do you feel is most important to your success?
My principles and work ethic were largely influenced by my service as a special operations soldier in the Army’s 1st Ranger Battalion where standards were elevated above regular military expectations. Every detail was measured against a very high bar – including physical fitness demands, performance in close quarters, interaction with superiors and even the sharpness in the crease of your pants.

This same standard of excellence and decisiveness has carried over into our leadership at HealthChannels. We set a high bar and have developed a culture of quality and innovation. By nurturing talent from their first day on the job, many of our top roles are held by former scribes. Above all, we challenge ourselves to solve complex problems and define success by exceeding the needs of our clients in the new era of personalized medicine.

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