Today we’d like to introduce you to Lynda DiLando.
Lynda, can you briefly walk us through your story – how you started and how you got to where you are today.
In 1996, I and several of my colleagues were working at a small diagnostic imaging company in the Merrimack Valley that was closing. We approached Shared Diagnostic Services, at the time primarily operating in the South Shore, about potentially subcontracting and servicing the Merrimack Valley, at which point Freedom Diagnostic Imaging Services was born. By 1999 the two companies merged and operated throughout the state as Shared Diagnostic Services. Business continued to grow through the early 2000’s, in 2010, I approached the two owners and purchased the company. We have grown throughout New England ever since, with the core team that founded Freedom Diagnostic Imaging Services remaining intact for over 20 years.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
There have been two primary challenges over the last twenty years, both related to the ever changing healthcare industry. Many small, private physician practices have been acquired by major hospitals or healthcare organizations over the years, at which point, the physicians become required to send their patients to hospitals for imaging services. As a result of this consolidation, relationships have become incredibly important. The second challenge is due to the changes in health insurance. With high deductibles and the consolidation of physician practices which has led to the complicated referral system, fewer people are getting their testing done than in years past.
Alright – so let’s talk business. Tell us about Shared Diagnostic Services – what should we know?
Shared Diagnostic Services is a mobile ultrasound company that has operated throughout New England for more than 30 years. Our business has evolved from simply a general ultrasound company to one that provides general ultrasound as well as cardiovascular imaging and office procedures. The thing I am most proud of is that our core team has stayed together for more than 20 years. Our group is so passionate, no one ever calls in sick, we can all count on each other, and we treat each other more like family than like coworkers. That relationship as a team, and the resulting relationships that have formed with physicians throughout the area is what sets us apart from the competition. We look at every patient as if they were our family member. Our mission statement is: The patient on the table is somebody’s someone. They are a wife, mother, sister, daughter, husband, father, brother or son.
Any shoutouts? Who else deserves credit in this story – who has played a meaningful role?
Every person that is an SDS (Shared Diagnostic Services) employee deserves credit. We are not a huge company, so SDS is nothing without that core team. I am nothing without my team. At the end of every week, I thank everyone for a job well done and invite them back to do it again next week.
- Website: sdsultrasound.com