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Meet Leanne Jasset of Dedham Pharmacy & Medical Supply

Today we’d like to introduce you to Leanne Jasset.

Leanne, please share your story with us. How did you get to where you are today?
When I was 13, my grandmother, who lived next door, spoke to me after school: she said in her sweet Italian accent, “Go La Pharmacia” – I went down to the closest local pharmacy, of which there were many in that day, and said, “my grandmother sent me here.” They said, ” we’re looking for a person to work the soda fountain, and your grandmother said you would do it.” I’ve been working in pharmacies ever since!

For many years, operating an independent pharmacy had been my goal. My original plan was to buy an existing pharmacy. But that’s become very difficult with the large chains and pricing wars, so the best thing was to start a new pharmacy. I’m blessed to have the support of the community here in Dedham. The support of small business is like nothing I’ve ever seen.

I think it is because of our history: Dedham is a very old town, and there are so many small local businesses here that have continued for decades. For example, Wardle’s Pharmacy, where I worked for many years, was established in 1852. It was Dedham’s oldest business when it closed a couple years ago.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
The road has not always been smooth — struggles have included:
-many independent pharmacies closing along my career
-opening the store took multiple years to organize
-competing with the chains has been difficult from the standpoint of they have a big name and financial backing
-Reimbursement from insurance companies/PBM (pharmacy benefit managers) is not on a level playing field for independents vs. chains/mailorder
-Insurance companies favor chains/mailorders and can require patients to use them rather than an independent
-Insurance companies have blocked our ability to bill for medical equipment (ie. bath bench, braces, compression stockings) and have “closed networks” that do not allow us to contract with them
-Chain stores have very deep pockets which allows them to monopolize the industry (ie CVS/Caremark owns the stores, one of the biggest PBMs (Caremark), and just bought the insurance company Aetna)

We’d love to hear more about your business.
-We offer delivery service 6 days per week
-We cater to geriatric patients and we also have a veterinary pharmacist
-We offer weekly pre-fill medication packs
-We offer the best pharmacy customer service around
-We do not have phone trees to navigate, you talk right to a person
-We have a cozy and comfortable environment to come to
-Some clinicians have called us their “concierge pharmacy” as we pride ourselves on working very well with clinicians and patients

Contact Info:

Image Credit:
Allison Manzella

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1 Comment

  1. Nancy

    February 1, 2018 at 11:36 pm

    I know Leanne and can attest to her commitment to her customers and her passion for doing the best every day for her community. She is extremely energetic and exceptionally devoted to her job! The “personal touch” type of service that Leanne and her team provides is lacking in many of the chain stores.

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