Today we’d like to introduce you to Gillian Dillon.
Gillian, please share your story with us. How did you get to where you are today?
When I first moved to America from England over 30 years ago I could not find any furniture that I liked, so I decided to import from England, antique country pine furniture which was very much in demand at the time.
Since then, we have evolved, offering a full range of both antique and reproduction furniture and everything to do with interiors, including custom upholstery, custom made tables etc. all with a very European flair.
We offer interior design services, and are constantly working with interior designers on their projects. we are a little off the beaten track, but steps from Plymouth’s historic waterfront, making it a pleasant place to visit and stay for lunch in one of the many Plymouth restaurants. We have approximately 4000 feet of showroom space, plus a warehouse, so very much worth a trip to Plymouth.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Many struggles during difficult economic times. We have survived two massive recessions, the first in 1987 and the second in 2008. Now we struggle with competing with on line sales, although luckily most of our pieces are one of a kind and very unique.
Alright – so let’s talk business. Tell us about Dillon and Company – what should we know?
I think what sets us apart is our customer service. We are a small family business and always go out of our way to make our customers happy.
Most have become friends, and having been in business for over 30 years, we now have second generation customers. We have a very loyal customer base. Our shop is charming and unique.
Any shoutouts? Who else deserves credit in this story – who has played a meaningful role?
My shop manager, Jackie, has been with me for 20 years. My customers love her. She treats the business as if it were her own. And, of course, my husband, who helps with deliveries, repairs, and moral support when things go wrong. Most of all, my mother who travelled all over England with me, making sandwiches in the passenger seat, and trying to find our way to vendors, with no cell phones, no computers. just old-fashioned maps and phone booths.
- Address: 8, 12 and 14 North street, Plymouth, Ma 02360
- Website: www.dillonandcompany.com
- Phone: 508 747 2242
- Email: firstname.lastname@example.org
My late mother with me on one of our buying trips in England, and a room in our new house furnished from top to bottom from our shop.