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Meet Georgianna Oliver of Package Concierge in MetroWest

Today we’d like to introduce you to Georgianna Oliver.

Georgianna, can you briefly walk us through your story – how you started and how you got to where you are today.
Package Concierge was founded in December 2012 in Medfield, MA as the 1st innovative system for packages in apartment buildings. Our first live installation was in October of 2013 at Chelsea Place Apartments in Chelsea, MA. Now, there are over 800 systems (including over 100 in the Boston MSA) across the country and last week we hit the 10m package transaction point.

We’re always bombarded by how great it is to pursue your passion, etc – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
The biggest struggle was changing the way the property managers thought about ways to manage incoming packages. Before Package Concierge, they had to log, store, notify and retrieve every single package or risk theft if the package was left at an apartment door. Once we had our first installations and the residents fell in love with the convenience, our sales doubled year over year as the industry embraced this new technology.

So let’s switch gears a bit and go into the Package Concierge story. Tell us more about the business.
Package Concierge has traditionally been known as the innovators of the high quality solution and offers the architect and designer choice for Class A Apartment Communities. As we have grown, we have added a few lower cost solutions with less bells and whistles for those properties that don’t need a built-in system or a custom configured design. We have also added Package Room technology for overflow packages or packages that do not fit in the lockers. And, based on requests by the end-users, we added returns and shipping so a package can be returned directly from the lockers.

I am proud of the thoughtfulness we have put into our solution. We didn’t cut corners, and our customers know it. They know they are purchasing the highest quality solution if it has the Package Concierge® trademark on it.

Has luck played a meaningful role in your life and business?
Luck favors the prepared. Having said that, there are serendipitous moments that happen a few times in your life that can completely change your direction. In 2012 when I was working on the solution and had encountered several problems, I was contacted by Florence Manufacturing. They had heard about us exhibiting at a trade show. I quickly realized they could be a valuable partner. Today we work very closely together and they manufacture all our products — in Feb, 2017, the parent company of Florence Manufacturing (Gibraltar Industries Nasdaq: ROCK) purchased the assets of Package Concierge® for $20m, so now we are sister companies under the same umbrella.

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