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Meet Darrin Lang of LABUR in Financial District

Today we’d like to introduce you to Darrin Lang.

Thanks for sharing your story with us Darrin. So, let’s start at the beginning and we can move on from there.
My business partner Seth Burr and I had an inclination to capitalize on putting the human back in human capital. We both had come up in a large, publicly traded, global staff augmentation firm and we saw an opportunity to create a business that was based on white glove service and lifelong relationships. We understood at a fundamental level, that this type of business needed to feel more like a relationship and less like a transaction.

We started out very humbly in home offices and have since expanded into a multi-million dollar company with headquarters in downtown Boston. But for us, it is still all about the people we get to do work with every day. That’s our number one focus – it always has been and it always will be. Relationships to us come first.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Building LABUR has come with a lot of sleepless nights. And relationships aren’t made in a day, they take time, so it has been a slow but deliberate climb.

In addition to providing advisory services to our clients, we also provide niche staff augmentation for mission-critical projects. An interesting and very ironic struggle for us a few years ago was that while we are really good at human capital management for our clients, we didn’t really know how to hire for ourselves. Fast forward to today and we have a robust model to make the right internal hires, mentorship opportunities and even more recently have set up an apprenticeship program. I’m really proud of the way we develop our people, but that wasn’t something we had built into our business model immediately and it will continue to evolve as we seek to create the best work experience in America.

There have been a few times I’ve had to remind myself to have faith in the mission and know that it will happen in time. We’re always growing and getting better so I still don’t see us as having ‘made it, but I’m really proud of our business and the quality of our services.

Please tell us about LABUR.
We identified quite a significant and systemic gap between project strategy and execution, and our mission is to bridge that gap. As advisors for our clients and with the ability to provide the right experts to deliver on time and on budget, we provide management consulting expertise at a fair rate and provide it for a better value. And not just in a dollar amount. We know that when a client engages us for their project say it’s a Salesforce implementation, that we will leave their modules in a better place and that we will have created an impact through our people. That’s our legacy. We’re not the type of company that completes a project and then people never hear from us again. Everything we do is about over communicating and providing end-to-end service that is unparalleled, relational and authentic.

One of our biggest differentiators is our people. We provide hands-on technologists that either manage projects, gather requirements and do design work or do actual hands-on development and more often than not, we are bringing more skills to the table than the Big 5. We come in and provide the holistic approach to projects and initiatives that is really unrivaled in our industry.

I’m most proud of knowing that when we deliver great people to our clients that we have really done our job well and it’s because we’ve gotten to know these professionals first and foremost as human beings. We know their families. We know where they went to school. We know how they are as a person. And we don’t have to look at a piece of paper, or a resume, to know that. We know them.

If you had to go back in time and start over, would you have done anything differently?
The only thing that I’m lucky with related to LABUR is finding Seth. I find myself extremely lucky to have found him and ultimately that has been the biggest dose of luck through this whole thing.

Otherwise, I would say you create luck through a belief system, passion, doing the right things every day and casting an incredibly wide net. Its hard work and determination that have gotten us this far, and we don’t plan on letting up anytime soon. There’s nothing I would do differently. All of life and work is an opportunity to learn and become better, and this has been nothing short of a great series of good lessons – none of which I would want to change.

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