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Meet Christina Nguyen of Q Spa in Plymouth

Today we’d like to introduce you to Christina Nguyen.

So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
I was born in Vietnam. My parent immigrated to the States when I was 5. I grew up in a family of 6 with me being the oldest child. My parent worked very hard to provide for their four children. The concept of an allowance was never a thing in my family so during high school I worked part-time as a nail technician just to earn a bit of extra cash to help pay for some school stuff and clothes. That part-time job flamed my love for the beauty industry. After high school, I knew I didn’t want the conventional college education so I took a different path; a riskier path and I went to cosmology school. It was during cosmology school that I realized what I do best is nails. I get a sense of accomplishment with each and every one of my client knowing that they leave my care feeling satisfied with the service that I’ve given them.

I have been doing nails for over 10 years. And through those 10 years it has brought me in and out of many places throughout Boston; places like Copley, Cambridge, Brighton, Wellesley, to various salons in the South Shore. Each one of those salons has different ways and different ideas on how to run their own business. And each and every one of those salons has provided me the insight and the experience that I needed to one day have my very own salon.

Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
Owning a business is not easy. I bought my first salon (Crystal Nails) here in Plymouth; a small 600 sq ft., big enough for only 3 manicure tables and 4 pedicure chairs. There wasn’t much room for anything else! But I saw the potential it had and made it my own. I took over the salon in May 2015 when there was no clientele because of previous owners. There was only one employee working with me at the time. She shortly left as the salon wasn’t generating enough income to motivate her to stay. So eventually it was just myself at the salon while I looked for additional help. It wasn’t easy! But I’d never give up. I believed in myself.

One day I was walking on the main street of Downtown Plymouth and saw this empty space for lease. I thought to myself this space would be great to build my dream salon. So I took a chance. It was definitely a challenge in the beginning. We ran into all sorts of forms issues down at town hall. At the same time, I had to look for someone that would complete the renovation for me. Not to mention that I still had an existing salon that required my attention and needed to be funded. It took about 5 months to get Q Spa up and going. I couldn’t count the numbers of times that I had almost given up. But I am so glad that I didn’t.

Q Spa – what should we know? What do you guys do best? What sets you apart from the competition?
Q spa is located in the center of Downtown Plymouth; the very first American hometown. Q spa specializes in nails and waxing services. From the moment you walk into Q Spa to the time you leave, I hope to provide you with the utmost relaxing experience. We care about our client and employees. Hygiene is at the top of our list. We dispose of our nail filer, buffer, feet scrub, flip-flops and toe separators after being used on each customer. Our employees are highly trained with years of experience. I am so grateful to have such a wonderful team here at Q Spa.

I am also lucky that I had the opportunity to design the salon from scratch, everything from the vintage floor to the chandeliers to the color of the wall. Q spa was designed from a customer’s perspective to make it feel welcoming yet elegant. We also choose not to do any acrylic services to dispel the typical nail salon smell and replace it with our deluxe spa aromas so that customers can feel more comfortable and relaxed.

What is “success” or “successful” for you?
I think success is also about seeing each client enjoying the time they have in my salon, whether they are being pampered by us or socializing with us. If it weren’t for my clients’ trust and support, I wouldn’t have made it here today. So success is also about building that trust through patience and grit. Not only for my clients but also my staff that is like family to me. For me, success isn’t a one-person effort but a whole team effort. And being able to have such a great supporting team to help each other and encourage growth to excel too is one of the markers for my success.

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